General terms
- Acceptance of terms: By using the website, customers agree to be bound by the terms of service. If they do not agree, they must not use the website or its services.
- Modifications: The company reserves the right to update, change, or replace any part of the terms at any time by posting updates to the website. The customer’s continued use of the website constitutes acceptance of those changes.
- Eligibility: Services are available only to individuals who are legally competent to enter into a contract in their jurisdiction. Minors may only use the site with the supervision and consent of a parent or legal guardian.
- User obligations: Customers agree to use the site for lawful purposes only and to provide true and accurate information during registration and purchasing.
Product and ordering
- Accuracy of information: The company is not responsible if the product information on the site is not completely accurate, complete, or current. Product images are for illustrative purposes and may not be exact representations.
- Pricing: Prices for products are subject to change without notice. The company reserves the right to modify or discontinue a product or service at any time. For already placed orders, the price remains as it was at the time of purchase.
- Product availability: All orders are subject to product availability. A product may be listed as available, but unforeseen circumstances could lead to stock shortages. In such cases, customers may be offered a cancellation and refund.
- Limitations of liability: The customer acknowledges they are accessing and transacting through the website at their own risk. The company is not liable for any errors or omissions, whether on behalf of itself or third parties.
- No unauthorized use: Products are sold for end consumption by the customer and must not be used for resale or any unauthorized commercial purposes.
Shipping, returns, and refunds
- Shipping: Delivery charges and timelines vary based on location and are specified at checkout. Delays can occur due to factors beyond the company’s control. For returned or canceled orders, shipping charges may not be refunded.
- Damaged or incorrect products: Customers must inspect their order upon delivery and report any damaged or incorrect items to customer service immediately, typically within 24 to 48 hours. Photographic or video proof may be required for a replacement or refund.
- Perishable goods (feed): Due to their nature, perishable goods like fish and shrimp feed may be non-returnable unless they are received in a damaged or faulty condition and reported within the specified time frame.
- Returns for other reasons: Policies for returning non-perishable items or for simple change-of-mind purchases vary. Some companies may allow returns within a limited window (e.g., 7 days) if the product is unused and its original packaging is intact. A restocking fee or return shipping cost may apply.
- Refund process: Refunds for canceled or returned items will be processed within a specified time frame (e.g., 10–15 business days) once the item is received and inspected by the company.
Disclaimers and liability
- Feed suitability: The company does not guarantee that the feed is suitable for the customer’s specific aquaculture needs. Customers are responsible for determining if the product is fit for their intended purpose.
- Health and safety: The company is not liable for any mental or physical damage, loss of life, or organ failure resulting from the misuse or overconsumption of its products.
- Third-party sites: The website may contain links to third-party websites not affiliated with the company. The company is not responsible for the content or accuracy of these external sites.
Intellectual property
- Ownership: All content on the website, including text, images, and logos, is the property of the company or its suppliers and is protected by copyright and intellectual property laws.
- Limited license: Customers are granted a limited, non-transferable license to access and make personal use of the site. They may not download, modify, or resell any part of the site’s content without written consent.
Governing law and dispute resolution
- Jurisdiction: The terms and any disputes arising out of or related to these Terms will be governed under the law of Jurisdiction at the court of Arbitration of Nellore, without regard to its conflict of Law principles
- Dispute resolution: In the event of a Dispute, We encourage you to first contact our customer support team to resolve the issue. If the resolution cannot be reached, any legal action or proceeding related to these terms and conditions shall be brought exclusively in the courts located in Jurisdiction of Nellore. The arbitration shall take place at Nellore according to the rules and proceedings of the ”Court of Arbitration” of Nellore .