GUNTURU JACOB AQUA FEEDS LLP
Effective Date: 26/09/2025
This privacy policy describes how collects, uses, and protects the personal information you provide when you use our website, mobile application, or purchase our fish and prawn feed products and services. We are committed to protecting your personal data and your right to privacy.
1. Information we collect
We may collect personal information directly from you when you register for an account, place an order, subscribe to a newsletter, or contact us. The types of personal data we may collect include:
- Contact Information: Name, email address, mailing address, and phone number.
- Account Information: Username and password.
- Payment Information: Details required to process payments, which are handled through a secure third-party payment processor. We do not store your credit card details.
- Customer Communication: Information you provide when you contact us for support or feedback.
- Agricultural Details: Information related to your farm, business, or specific requirements, which helps us provide tailored product recommendations.
2. How we use your information
We use the information we collect for the following purposes:
- Process and fulfill orders: To deliver the products you purchase and process related payments.
- Communicate with you: To provide customer service, send order confirmations, and respond to your inquiries.
- Provide and improve our services: To operate, maintain, and enhance our website, products, and services.
- Personalize your experience: To recommend products and provide offers that may be of interest to you.
- Marketing and promotion: To send you promotional emails, newsletters, or SMS alerts, in accordance with your preferences. You may opt out of marketing communications at any time.
- Legal obligations and fraud prevention: To enforce our terms and conditions, protect against fraud and other illegal activities, and comply with legal requirements.
3. Consent
By using our services, you consent to the collection and use of your personal information as described in this policy. For Indian residents, the DPDP Act, 2023 requires that consent for digital personal data be “free, specific, informed, unconditional and unambiguous”. You may withdraw your consent at any time by contacting us, but this may affect your ability to use our services.
4. Sharing your personal information
We do not sell, rent, or lease your personal information to third parties. We may share your data with trusted third parties only when necessary to provide our services, such as:
- Service Providers: With third-party service providers who assist us with payment processing, delivery, and marketing. These parties are bound by confidentiality obligations and are prohibited from using your personal data for any purpose other than providing services on our behalf.
- Legal Requirements: When required by law or in response to a valid request by public authorities, such as a court order.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new entity.
5. Data security
We are committed to ensuring the security of your personal data. We implement reasonable physical, electronic, and managerial safeguards to protect the information we collect against unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Your data rights
As a data principal, you have certain rights regarding your personal data under the DPDP Act, 2023:
- Right to Access: You can request a summary of the personal data we process about you.
- Right to Correction and Erasure: You have the right to request the correction or erasure of your personal data.
- Right to Grievance Redressal: You have the right to get grievances addressed regarding the processing of your personal data.
- Right to Nominate: You can nominate an individual to exercise your rights on your behalf in the event of your death or incapacity.
7. Cookies and tracking technologies
Our website may use cookies and other tracking technologies to enhance your user experience, analyze trends, and administer the site. You have the option to accept or decline cookies through your browser settings.
8. Changes to this policy
We may update our privacy policy periodically. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date.” We encourage you to review this policy regularly.
9. Contact us
If you have any questions or concerns regarding this privacy policy or your personal data, please contact our designated grievance officer:
Grievance Officer
GUNTURU JACOB / PARTNER
GUNTURU JACOB AQUA FEEDS LLP
MOBILE : 8106823087
EMAIL : gunturujacobllp@gmail.com